Understand what a Discord connection does
Joining the community server is different from connecting Discord to your Secrets account. The account integration uses Discord authorization and can synchronize a role with an existing subscription. Check which Discord account is selected and read the requested permissions before confirming a connection.
Each Discord account can connect to one Secrets account. If linking fails, consider whether it is already connected elsewhere rather than repeating authorization without checking. Contact support when you need help identifying the connection; do not give another member your password to fix it.
Use a community destination provided by Secrets. A server with a similar title, an unsolicited message or a copied logo is not enough to establish that it is ours. Ask support for the current destination if you cannot identify it.
Share the question, not your private records
For a general question, describe the control you are using and what you are trying to do. A discussion about how to organize a group story does not need your account email or payment receipt. Remove private details from screenshots before posting them.
Reddit and other independent discussions do not create support requests with us. If a post concerns a missing purchase, an account connection or a data request, send the identifying details privately to support@secrets.ai. Other members can discuss their experience, but their replies do not change your billing or account status.
Send us enough detail to identify the problem
For account help, include the account email, affected feature, exact error and when it happened. For a charge, include the relevant receipt detail without the full card number. A cropped screenshot can help explain a confusing control, provided it does not expose someone else's information.
Never send passwords or verification codes. If you are deciding whether the issue is general setup or account-specific, use Questions and troubleshooting to identify the feature first. Then explain what you already tried so your support request starts with the useful details.
Questions and answers
How do I find the official Secrets AI Discord?
Follow a community link supplied by Secrets, or ask support@secrets.ai for the current destination. Account linking uses Discord authorization, not password sharing with members.
Will a Reddit post reach account support?
Do not rely on it for a private request. Email us for access, payment and data questions, keeping sensitive details out of public threads.
Does a Discord role buy or upgrade my plan?
No. Joining a server does not purchase a subscription. A synchronized role can reflect an existing plan; check Secrets account settings for billing information.